Política de reembolso
Lux Oro 18K LLC
Effective Date: March 2026
At Lux Oro 18K LLC, we are committed to providing authentic 18K gold jewelry of the highest quality. Customer satisfaction is very important to us. To ensure a fair and transparent experience for both our customers and our business, we have established the following Return & Exchange Policy.
1. Exchange or Store Credit Request Period
If you wish to request an exchange or store credit, you must contact us within seven (7) calendar days after receiving your order.
Requests received after this period cannot be accepted.
To initiate a request, please contact us at:
Email: info@luxoro18k.com
2. Product Condition
Returned items must be:
- Unworn and unused
- In their original condition
- Free from scratches or damage
- Returned with all original packaging
- Original jewelry box
- Gift packaging (if applicable)
- Certificates
- Tags
- Purchase receipt
Any item showing signs of wear, damage, alteration, or misuse may not qualify for exchange or store credit.
3. Final Sale – No Refunds
All sales are final.
Lux Oro 18K LLC does not offer cash refunds under any circumstances.
Approved returns are eligible only for:
- Exchange
- Store Credit
Store Credit may be used toward any future purchase.
4. Return Shipping
Customers are responsible for return shipping and insurance costs unless the returned item has a verified manufacturing defect.
If a manufacturing defect is confirmed, Lux Oro 18K LLC will provide a prepaid return shipping label.
5. Return Authorization
Before returning any item, customers must first contact Lux Oro 18K LLC to receive return authorization.
Unauthorized returns will not be accepted.
Once approved, we will provide complete shipping instructions.
6. Packaging Requirements
To help protect valuable merchandise during transit, customers must:
- Use a plain brown or white shipping box
- Avoid using boxes with visible logos or branding
- Properly seal the package before delivery
- Include only the approved item(s)
Packages should be delivered to the designated carrier location exactly as instructed.
7. Non-Returnable Items
The following items are not eligible for exchange or store credit:
- Customized or personalized jewelry
- Engraved items
- Resized or modified jewelry
- Worn jewelry
- Damaged jewelry resulting from misuse
- Gift Cards
8. Inspection Process
Once your return is received, our quality control team will inspect the item.
If approved, your exchange or Store Credit will be processed within 3–6 business days.
Lux Oro 18K LLC reserves the right to deny any request if the returned item does not meet the conditions described in this policy.
9. Store Credit
Approved Store Credit:
- Has no expiration date
- Can be used toward any future purchase
- Is issued for the approved value of the returned merchandise
Store Credit cannot be redeemed for cash.
10. Unauthorized Items
Please do not include any jewelry or other items that have not been previously authorized for return.
Only approved merchandise should be included in the return shipment.
11. Customer Responsibility
Customers are responsible for reviewing all product specifications before placing an order, including but not limited to:
- Weight
- Length
- Width
- Design
- Finish
- Product description
If you have any questions before purchasing, our team will be happy to assist you.
12. Manufacturing Defects
If you receive an item with a verified manufacturing defect, please contact us immediately.
After inspection and confirmation, Lux Oro 18K LLC will:
- Replace the item, when available, or
- Provide Store Credit if replacement is not possible
All shipping costs related to verified manufacturing defects will be covered by Lux Oro 18K LLC.
13. Repairs, Adjustments & Modifications
Requests for repairs, resizing, polishing, soldering, modifications, or other services after purchase may be available for an additional fee.
Pricing depends on the type of work required.
Please contact us for an estimate before sending your jewelry.
14. Purchases Made Through Financing Providers
Orders placed using financing or installment payment providers—including but not limited to Acima, Affirm, Klarna, Afterpay, Shop Pay Installments, or any future financing partner—remain subject to this same Return & Exchange Policy.
Financing does not modify or extend the conditions described herein.
15. Fraud Prevention
Lux Oro 18K LLC reserves the right to refuse any exchange or Store Credit request involving:
- Suspected fraud
- Altered merchandise
- Counterfeit products
- Merchandise that does not match the original purchase records
- Abuse of this Return Policy
16. Governing Law
This Return Policy shall be governed by and interpreted under the laws of the State of Texas, United States.
Contact Information
Lux Oro 18K LLC
📞 +1 (281) 638-0907
📍 Katy, Texas, USA